Refund Policy

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit. However for custom designed products, these products are not refundable once the mockup has been approved. This includes digital as well as physical mockups.If you have any questions about our guarantee, please email us at info@secretdiary.co.za or phone us on +27 (0)21 914 7224.

 

Returns and Exchanges

Returns and exchanges can be made at hour headoffice, or by mail. Please send an e-mail to info@secretdiary.co.za, if you wish to return or cancel an order placed online.

Please note: Shipping and/or mailing of the returned goods is the responsibility and to the expense of the client. To avoid the costs associated with shipping and mail you can return the goods directly to our head office located at:

Merano Place, Second floor,
Corner of Bill Bezuidenhout
and Mountain View Rd, Bellville,
Cape Town, South Africa
7530